Shipping Policy

1. General Shipping Information:

1) We will arrange the shipment business day. 
2) We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control. 
4) In addition to transit time, there may be processing time. 


2. What countries do you ship to?

Shipping Carrier: standard shipping
Shipping time: 7-15 business days. Business days refer to Monday~Friday ( excluded holidays and weekends ), and the time zone is the Eastern Time Zone of China (GMT+8).
Shipping fee: Free shipping whole store
Shipping from: China warehouses
Shipping area: the US,Singapore, France, United Kingdom, Canada, Hong Kong SAR China, Israel, Malaysia, Thailand, Belgium, Denmark, Italy, Netherlands, Spain, Sweden, Switzerland.

Shipping Carrier: DHL/FedEx
Shipping time: 5-7 business days. Business days refer to Monday~Friday ( excluded holidays and weekends ), and the time zone is the Eastern Time Zone of China (GMT+8).
Shipping fee: 15$
Shipping from: China warehouses
Shipping area: the US, Singapore, France, United Kingdom, Canada, Hong Kong SAR China, Israel, Malaysia, Thailand, Belgium, Denmark, Italy, Netherlands, Spain, Sweden, Switzerland, Australia, Germany, Cambodia.

● For Brazil, pls kindly leave your TAX ID when filling in the shipping information. 


3. How Can I Track My Order?

If you have a AirLoop.com account you can view your order's status under the "My Orders" tab of your account page. You will need your order number and contact email on hand.

You can also contact us via service@airloop.tech. Once receiving your mail, our customer service representatives will respond within a business day.